Displaced persons in Lviv are being enrolled into the multi-purpose cash support programme @UNHCR/Igor Karpenko
© Переміщені особи надають свої дані для реєстрації і участі в програмі грошової підтримки у Львові. @УВКБ ООН/Ігор Карпенко
1.Information on UNHCR’s multi-purpose cash (MPC) assistance programme
UNHCR is conducting a collection of data for enrolment in its assistance programmes including a multi-purpose cash (MPC) assistance programme to support the population affected by the military actions to meet their immediate basic needs, including temporary accommodation, food and hygiene item
2. Targeting criteria
To ensure that available resources reach those who need it the most, UNHCR Ukraine will apply socio-economic vulnerability criteria targeting those most likely to need assistance to meet their basic needs.
The targeting and socio-economic vulnerability criteria include:
AND
2. Who meet one or more of the following vulnerability criteria:
AND
3. Are not enrolled with UNHCR and have not received cash assistance from other organizations.
Eligible persons of concern should also meet socio-economic criteria earning less than 5,400 UAH per person (family member) per month.
ATTENTION: If you have been enrolled in financial assistance of UAH 2,220/person/month from another UN agency/humanitarian organization, you cannot be enrolled in UNHCR financial assistance. This is the same type of assistance provided by different agencies and humanitarian organizations are coordinating to ensure that families/individuals cannot receive assistance multiple times or from different partners.
For IDPs who were already enrolled but have not yet received their assistance, they will receive their payments on the condition that they have not benefited from MPC assistance from another organization.
3. Enrollment modality
Persons of concern will be interviewed by UNHCR partners in the enrolment centers (addresses below) to ensure they meet the vulnerability criteria above.
Only if the person/family meets vulnerability criteria, will they be referred for enrolment in the cash assistance programme. During the enrolment, the data collection process will be conducted by UNHCR partner organization CF Right to Protection.
Those persons of concern who do not meet the vulnerability criteria for MPC will be informed already after the initial interview in the enrolment center by a relevant staff member.
Even if they are not eligible for MPC, all persons of concern can access UNHCR protection services available in the enrolment center including legal and psychosocial assistance free of charge.
If the household/person meets MPC vulnerability criteria, it/he/she will be referred for enrolment that envisages the collection of personal data on each household member.
A household is limited to the following members:
*his/her grandparents only if they are dependent; otherwise will be registered separately.
Other individuals who are not part of the list above should be members of another household even if they live together.
All members of the household should be present during the enrolment. In case a member of the family cannot come to the enrolment center due to limited mobility, the case will be referred to the remote enrolment organized by the partner.
The documents to be presented during the enrolment interview for each member of the household include:
PLEASE NOTE: We do not need your CCV code. It should not be requested by the enumerators.
All information provided is confidential and will be recorded in the UNHCR database. While providing your personal data, you are giving consent to share some of the data with the Financial Service Provider for the purpose of receiving financial assistance.
4. Amount of assistance provided through MPC
The transfer amount should cover 100% of the income gap based on the actual subsistence level projected for April 2022. Thus, the transfer value is UAH 2,220 per family member per month for a 3-months period.
5. Program coverage
Enrolment based on the new vulnerability criteria will be available in the following regions – in coordination with government and humanitarian partners:
Address: Lviv city, 81, Horodotska str.
Monday – Friday 09:00 – 17:00
Actual information, as well as work schedule of mobile groups: https://t.me/Registration_help
Address: Cherkasy city, 290 Gogolia str.
Monday – Wednesday 09:00 – 15:00
Phone for consultations: 093 191 01 20
Address: Uman city, 2A Zaliznyaka str.
Monday – Wednesday 09:00 – 15:00
Appointment can be made via phone 093 191 01 20
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_cherkasy
Phone number: 0931910120
Address: Kropyvnytskyi city, 31a Pashutynska str, premises near Center of Administrative Services
Monday – Friday 09:00 – 17:00
Phone for consultations: 093 191 01 20
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/kropyvnytslyirefugee
Address: Poltava city, 14 Kozaka str.
Monday, Tuesday, Friday 09:00-17:00
Address: Kremenchuk city, 58 Ivana Mazepy str.
Monday, Tuesday, Friday 09:00-17:00
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_poltava
Address: Dnipro city, 38 Starokozatska str., close to the premises of Ukreximbank, entrance from the yard
Monday – Friday 09:00 – 17:00
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_dnipro
Address: Kryvyi Rih city, 28 Myru avenue
Monday – Friday 09:00 – 18:00
Appointment can be made via phone or at the enrolment center: (050) 711 63 50
Address: Zaporizhzhia city, 72 Nezalezhnoi Ukrainy str., premises #154, entrance from Mayakovskoho square between CrystalBank and BankCreditDnipro
Monday – Friday 09:00-17:00
Appointment can be made at the enrolment center, via phone: (050) 711 63 50 or with the form for pre-registration in the electronic queue published in Telegram channel: https://t.me/unhcr_help_zaporizhzhia (every Monday at 10:00)
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_zaporizhzhia
Address: Odesa city, 3, Sabanskyi lane
Monday – Friday 10:00 – 18:00
Appointment can be made via Google form published in Telegram-channel: https://t.me/unhcr_help_odesa
Information on appointment is available at the link: https://bit.ly/3l7XOdj
Address: Izmail city, 9 Myru Avenue, room 108
Monday, Friday 10:00 – 17:00
Appointment can be made at the enrollment center or via Google form published in Telegram-channel: https://t.me/unhcr_help_Izmail
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_odesa
Address: Chernihiv city, 49, Pyatnytska street
Monday – Friday 09:00-18:00
Appointment can be made via Telegram-channel: https://t.me/unhcr_help_che
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_che
Address: Kharkiv city, 26 Chervonoshkil’na embankment (Administrative Services Centre)
Monday – Friday 08:00 – 16:00
Address: Kharkiv city, 131-B Heroiv Kharkova avenue
Monday – Friday 9:00 – 18:00
Work schedule of mobile groups and information on appointments can be found in Telegram-channel: https://t.me/unhcr_help_kharkiv
Address: Sumy city, 1 Novomistensʹka str.
Monday – Friday 09:00-18:00
Appointment can be made via Google form published опублікована in Telegram-channel
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_sumy
Address: Mykolaiv city, 25a, Sadova str., office 108, Business center “Stolychnyi”
Monday – Friday 09:00 – 18:00
Work schedule of mobile groups can be found in Telegram-channel: http://t.me/unchr_help_mykolaiv
Address: Vinnytsia city, 30 Kosmonavtiv str.
Vinnytsia city, 7 Zamostyanska str.
Monday-Friday 09:00 – 16:00
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_vinnitsia
Address: Zhytomyr city, 8 Polovui square, second floor, Transparent office
Monday – Friday 09:00 – 17:00
Telegram-channel: https://t.me/unhcr_help_zhytomyr
Address: Khmelnytskyi city, 51 Hrushevsky str.
Monday – Friday 09:00 – 16:00
Telegram-channel: https://t.me/UNHCR_Khm
Address: Kamianets-Podilskyi city, 5 Soborna str.
Monday – Thursday 09:00-17:00, Friday 09:00-16:00
Telegram-channel: https://t.me/UNHCR_Kam_Pod
Registration provided only by mobile groups. Visits are announced by local authorities, also, schedule of mobile groups can be found in Telegram channel: https://t.me/help_unhcr_kherson
6. Delivery modality
The whole amount for 3 months will be transferred to one member of the household either:
You will be notified by the following SMS:
UNHCR sent you <amount> UAH. For more information, please visit: https://bit.ly/3vdWVAX or call 0 800 307 711
PLEASE NOTE: UNHCR does not have an affiliation with any bank and does not have any bank partners in Ukraine. UNHCR CASH ASSISTANCE CAN BE TRANSFERRED TO ANY BANK OF UKRAINE at the condition that the bank card number you provide during enrolment belongs to the principal applicant of your family and is in UAH currency. Please make sure your bank card does not have any restrictions in terms of the types of transfers. For those who don’t have a bank account, UNHCR will deliver the assistance through a different method.
You will be notified by the following SMS:
You are eligible to receive cash assistance from UNHCR. Sign-up on Vibrant to claim your funds [link] within 7 days. If you have any questions, you can contact the UNHCR hotline at 0800-307-711 or the Vibrant support service at 0800-301-009.
You will need smartphone to download the Vibrant digital wallet mobile app in order to receive, access, and cash out the assistance provided by the UNHCR. Please ensure you provide the same phone number you used to register for the humanitarian assistance program and when you registered for a Vibrant account. Sign up with your phone number, verify your date of birth for eligibility matching, and wait to receive the funds. You will receive a notification once your eligibility is confirmed and the funds are in your Vibrant account.
You can exchange your funds to cash with MoneyGram or transfer to your bank account (you may want to check with your bank if it supports this service). Use instructions in the app to complete the withdrawal form and get your reference number. After the withdrawal request is successfully submitted, you can visit any partner MoneyGram branch to receive cash assistance. The list of locations can be found here. You may want to call the MoneyGram location in advance to ensure they are available. You will need to present the ID (internal passport, external passport, DIIA) and the reference number from the app.
If you have questions or encountered problems with receiving the assistance, you may review the FAQ’s page.
Vibrant provides live chat, phone, and email support. Please email [email protected] or call via phone at 0 800 301 009. To contact an agent through the live chat, please tap the ? icon located in the Vibrant app.
For issues related to cashing out or MoneyGram, please contact Moneygram customer support directly:
Email: [email protected]
Toll free phone numbers within Ukraine:
7. Cooperation with the Ministry of Social Policy
UNHCR cooperates with the Ministry of Social Policy of Ukraine according to the joint Memorandum of Understanding in identifying and referring internally displaced and conflict-affected pensioners for UNHCR MPC assistance.
The Ministry of Social Policy conducts verification and selection of the beneficiaries from among those who have applied through https://aid.edopomoga.gov.ua/ and refers to UNHCR the lists of persons from among internally displaced and conflict-affected pensioners.
People who have already been supported by UNHCR and other humanitarian agencies are removed from the list after a verification conducted internally and with other agencies providing MPC assistance.
The cash assistance is delivered through bank transfers to the personal accounts of the beneficiaries. NOTE: there is no requirement to have any special bank account for this type of assistance. For those with no bank accounts assistance will be provided using different modalities. The recipients receive an SMS notification once the assistance is transferred to them. For more information please see section 6 above.
8. Complaint and Response mechanism
Should you have any query regarding UNHCR assistance or have feedback, suggestion, or complaint concerning the work of UNHCR and/or its partner staff you can contact UNHCR hotline 0800307711.
9. PSEA
UNHCR has zero tolerance for sexual exploitation or sexual abuse. All assistance provided by UNHCR or its partners is free of charge. Confidentially report any misbehavior of the staff on hotline 0800307711 or to UNHCR’s Inspector General – [email protected].
10. Contact details for MPC related requests
UNHCR hotline 0800307711
Email: [email protected]
For information on locations: https://t.me/IDPhelp
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