Request an APPOINTMENT at the Reception, Attention and Referral Centers (CREADE) in Madrid, Barcelona, Alicante and Malaga through the Spanish government’s (MISSM) free helpline for people displaced by the war in Ukraine:
(+34) 91 047 44 44
Available 24 hours a day, in Spanish and Ukrainian
The Spanish government (MISSM) together with the European Asylum Agency (EUAA) also make available a free telephone number in order to answer questions about the Temporary Protection application process or practical aspects of access to services and aid in Spain for people with Temporary Protection:
(+34) 91 399 00 09
Available Monday to Thursday from 9:00 am-5:00 pm and Friday from 9:00 am-4:00 pm, in Ukrainian, Russian and Spanish
Below you will find detailed information about:
- How to Stay Safe during the trip and once in Spain
- Temporary Protection and T.I.E. Card – Where and how to request it in Spain
- Where and how to apply for accommodation and support in Spain
- Child Protection
- Family Reunification
- Other information of interest to Ukrainian Refugees