Health

Primary healthcare services are available to all registered refugees from all nationalities at the non-insured Jordanian rate at public health centres and Governmental hospitals if they present a valid UNHCR Asylum Seeker Certificate and the service card issued by the Ministry of Interior (for Syrian refugees only).

Primary healthcare services are available in UNHCR supported clinics that can be accessed based on UNHCR eligibility criteria.

Preventive Maternal and Child Health care services, family planning, infant and child feeding programmes in addition to routine vaccination services are available free of charge for all refugees from all nationalities, with a valid Asylum Seeker Certificate (for all nationalities) and the service card issued by the Ministry of Interior (for Syrian refugees only) in Maternal and Child Health centres of the Ministry of Health.

Delivery services are available at the non-insured Jordanian rate in all governmental hospitals for refugees of all nationalities holding a valid UNHCR Asylum Seeker Certificate (for all nationalities) and service card issued by the Ministry of Interior (for Syrian refugees only).

Pregnant women whose UNHCR Asylum Seeker Certificate will expire before the expected delivery date are kindly requested to contact UNHCR Registration Centre to arrange for the registration renewal (currently remotely), in order to get the non-insured Jordanian rate.

Pregnant women in need for delivery should go directly to the nearest Ministry of Health Hospital and informing International Medical Corps “IMC” Focal point at the hospital or the nearest Caritas clinic within 48 hours of admission. The coverage through cash for health is based on the level of vulnerability.

Emergency services are available at the non-insured Jordanian rate in all governmental hospitals for Refugees from all nationalities holding a valid UNHCR registration and MOI card (For Syrians only). If you or any of your family members have a medical emergency which necessitate urgent admission to a public hospital, please inform International Medical Corps “IMC” focal point at the hospital or the nearest Caritas clinic within 48 hours of admission and you will be supported to cover the admission through cash for health based on the vulnerability criteria.

In case of an emergency in Aqaba – including delivery – you can access Royal Medical Service Hospitals as they are the only available hospital services there.

As for Al-Tafila Governorate, kindly note that emergency health care services there and in Al-Hasa region are now directly obtained from Al Tafila Governmental Hospital, which is located in Al Tafila Governorate. If you or a family member has an emergency health condition that requires immediate admission to a governmental hospital, you must inform the Caritas Help Desk within 48 hours of admission by calling Caritas hotline on 0776736487 and sending all required documents. UNHCR will cover the costs of emergency admissions for the eligible refugees through Cash for Health Assistances.

Starting from October 1, 2022, UNHCR will not be able to cover treatment costs in case of admission to any other hospitals.

If you choose yourself to go to a private hospital without previous arrangement with our partners, unfortunately UNHCR will not be able to cover the cost.

In cases requiring non-urgent hospital services, you must visit Public Health Centres and follow normal referral procedure.

If you have any problem with the service card issued by the Ministry of Interior, you can be assisted through ARDD Legal Aid at 064617474.

Treatment for costly tertiary care requires pre-approval from UNHCR’s Exceptional Care Committee (ECC). All applications to ECC must be done through one of the Caritas clinics. They will inform you of the result once the committee has reviewed your medical records.

Also, note that the approval is valid for only one month. Make sure you remain reachable during this month. The ECC decisions can either be approved, pending or denied. Pending means that the case needs more investigations to confirm decision. There is no need to submit your medical reports to UNHCR. UNHCR can only receive the medical reports through partners clinics.

There are some surgeries and medications that are not covered by UNHCR such as organ transplant surgeries, cosmetic surgeries and very expensive operations or brand medications that have a local alternative/biological treatment.

Blood Transfusion at Ministry of Health Hospitals is free of charge for Patient’s with Thalassemia in need for frequent blood transfusion.

Mental health services are provided for refugees from all nationalities through the International Medical Corps (IMC) clinics listed below (see next page).

Advanced Mental Health Services offered by The National center for Mental Health are accessible at the non-insured Jordanian rate for refugees holding a valid UNHCR registration and MOI card (For Syrians only), in case of unavailability please contact Caritas Clinics for further information’s.

Infant and Young Child feeding programmes and management of acute malnutrition for children under five, and pregnant and lactating working is available free of charge, regardless the level of vulnerability through all Caritas clinics supported by UNHCR.

The routine vaccination services are available free of charge at any Ministry of Health public health centre. Please call UNHCR Helpline if you went to a public health centre and your children did not receive the relevant vaccinations.