Where to seek help?

TEMPORARY CLOSURE OF UNHCR OFFICE DUE TO COVID-19 RESPONSE

Please note that UNHCR’s Office, located on the corner of Keate and Pembroke Streets, Port of Spain, will temporarily close to the public until April 30, 2020, until new notice.

HOW CAN I CONTACT UNHCR?

For matters regarding your registration appointments, please contact the Registration Centre:
[email protected]

For questions about interviews, please contact:
[email protected]

For urgent matters, please contact any of three hotlines via phone, text or WhatsApp:
+1 (868) 296-3881
+1 (868) 280-3529
+1 (868) 309-7394

You may also call the hotlines should you need assistance regarding translation of COVID-19 material or directives.

For general matters, or matters regarding COVID-19 preparation:
[email protected]

———

UNHCR, the UN Refugee Agency’s, role in Trinidad and Tobago is to conduct and coordinate interventions and activities for the protection of asylum-seekers and refugees, and seek durable solutions for this population. To fulfill its mission, UNHCR in Trinidad and Tobago works closely with its partners Living Water Community, Rape Crisis Society and the Family Planning Association of Trinidad and Tobago, who play an essential role in ensuring refugees remain in Trinidad and Tobago with dignity.

For General Inquiries: [email protected]
For Asylum Applications, Registration Appointments or UNCHR Documents: [email protected]
For Questions about Refugee Status and Interview Appointments: [email protected]

Telephone: +1 868 235 3810
Address: Princes Court, corner of Keate & Pembroke Streets, Port-of-Spain, Trinidad
Hours of operation: Monday to Friday 8:00 am to 4:00 pm, except for UN holidays

Walk-in Appointments

Asylum-seekers and refugees can visit the UNHCR Protection desk if you have questions or concerns about: detention, deportation or legal services; medical and health issues; education and enrollment in the Equal Place programme; voluntary return to your home country; family reunification; and other protection issues. Persons can also visit the desk to find out more about the services available to them or if they have questions about their rights and responsibilities in Trinidad and Tobago.
 
Hours of operation: Monday, Wednesday and Friday 9:00 am to 12:00 pm, except for UN holidays
Telephone: +1 868 296 3881 (from 4:00 pm to 8:00 am)
For General Inquiries: [email protected]

Map

ADJUSTED HOURS FOR LIVING WATER COMMUNITY OFFICES DUE TO COVID-19 RESPONSE

All Living Water Community locations will temporarily close to the public until new notice.

For general enquiries contact:
Toll Free Number 866-0025 Monday to Friday 8:00 am to 4:00 pm or email [email protected].

For urgent matters contact:

+1 (868) 279 4422 or +1 (868) 296 3562.

Visit lwcrefugee.org for more information.

———

Living Water Community (LWC) is the implementing partner of UNHCR in Trinidad and Tobago. UNHCR works with LWC to ensure that asylum-seekers and refugees have a dignified stay in Trinidad and Tobago. LWC undertakes the reception of asylum claims and facilitates the registration of asylum-seekers with UNHCR. LWC also provides assistance with local orientation and information regarding housing, health, education, documentation, security and other social services to asylum-seekers and refugees.

Port of Spain Office (North Trinidad)
Telephone: +1 868 612 7395 (from 8:00 am to 4:00 pm)
Reports on Detentions: +1 868 283 8278 (Mondays to Fridays from 8:00 am to 5:00 pm)
Fax: +1 868 623 5348
Email: [email protected]
Website: lwcrefugee.org
Address: Living Water Community Centre, Corner Frederick Street and Gordon Street, Port of Spain, Trinidad
Hours of operation:  Monday to Thursday 8:30 am to 11:30 am, except for Public Holidays. Appointments available by request.

 Map

San Fernando Office (South Trinidad)
Address: Our Lady of Perpetual Help, 20 Harris Promenade, San Fernando, Trinidad
Hours of operation:  Monday and Thursday 9:00 am to 3:00 pm, except for Public Holidays. Appointments available by request.

Map

Tobago Office
Address: The Red Cross Society, Signal Hill Road, Signal Hill, Tobago
Hours of operation:  Monday to Thursday 8:30 am to 11:30 am, except for Public Holidays. Appointments available by request.

 Map

ADJUSTED HOURS FOR RAPE CRISIS SOCIETY DUE TO COVID-19 RESPONSE

Rape Crisis Society will be open Monday to Friday 8:00 am to 1:00 pm (Saturday optional) to scheduled appointments only. Walk-ins are temporarily discontinued.

For appointments or to reach the 24-hour Hotline contact: +1 (868) 627 7273

For general matters please contact: [email protected]

———

UNHCR has partnered with Rape Crisis Society (RCSTT) to provide counselling and psychological support services to survivors of trauma, sexual and gender-based violence and domestic violence. They also provide general counselling support to persons dealing with stress or depression.  Persons of all ages can access their services by appointment and all sessions are private and confidential.

Telephone: +1 868 627 7273 (for English and Spanish)
If you require the assistance of an interpreter you may contact [email protected] or call UNHCR.
Email: [email protected]
Address: Locations in North and South Trinidad
Hours of operation:  Monday to Friday 8:30 am to 4:00 pm (Saturday optional), except for Public Holidays. Appointments available by request. Saturday appointments may be available upon request.

ADJUSTED HOURS FOR FAMILY PLANNING ASSOCIATION CLINICS DUE TO COVID-19 RESPONSE

All Family Planning Association clinic locations will temporarily close to the public until new notice.

For general enquiries contact:
Community Liaison +1 868 484 5905 (for English and Spanish)

———

The Family Planning Association of Trinidad and Tobago (FPATT) is an NGO providing sexual and reproductive healthcare services since 1956, advancing the sexual and reproductive health and rights (SRHR) in the country.

FPATT has established safe spaces to access healthcare services delivered by trusted, reliable healthcare providers. Their static clinics are designed to foster the feeling of safety, confidentiality and high-quality service. All clinics offer private, fully enclosed reception, triage, and examination areas.

Community Liaison: +1 868 484 5905 (for English and Spanish)

North Clinic (Port of Spain)
Telephone: +1 868 623 4764
Fax: +1 868 625 2256
Email: [email protected]
Address: 79 Oxford Street, Port of Spain (Corner Oxford Street and Charlotte Street), Trinidad
Hours of operation: 7:00 am to 3:00 pm, Monday to Friday, except for Public Holidays.

Map

South Clinic (San Fernando)
Telephone: +1 868 652 3065
Fax: +1 868 652 3491
Address: 6A Lord Street, San Fernando, Trinidad
Hours of operation: 7:00 am to 12:30 pm, Monday to Friday, except for Public Holidays.

Map

IMPORTANT UPDATE FROM THE REFUGEE UNIT

If you are an asylum-seeker or refugee who reports to the Refugee Unit in the Government’s Immigration Division, please e-mail [email protected] one week before the expiration of your Order of Supervision.

In your e-mail, please submit the following:

1. Scanned copy of the Order of Supervision
2. Full name
3. Contact number
4. Email Address

If you do not have a scanner at home, here is a list of scanning apps you can download to your smartphone.

———

The National Policy to Address Refugee and Asylum Matters in the Republic of Trinidad and Tobago was adopted by Cabinet in June 2014. The Policy provides for a phased approach to develop a national refugee status determination (RSD) mechanism and to govern the transition of responsibilities for RSD procedures from UNHCR to the Government of Trinidad and Tobago. Within the framework of the Policy, the Refugee Unit of the Immigration Division was created and Standard Operating Procedures and legislation are being drafted.

The Refugee Unit works in close coordination with UNHCR and LWC to ensure that asylum-seekers and refugees are also registered with the Government, facilitates local integration in accordance with the current legislative framework, when applicable, liaises with other authorities to confirm the asylum-seeker or refugee status, and raises awareness about the situation of refugees and asylum-seekers in Trinidad and Tobago.

Telephone:  +1 868 225 4664 ext. 1169
Email: [email protected]
Address: Government Campus Plaza 3-9 Richmond Street Port of Spain Trinidad
For Refugees and Asylum-seekers, Permanent Residence and Citizenship and Extensions (Variations), Student Permit, Visas, Certificate of Immigration Services.
Hours of operation: Monday to Friday 8:00 am to 4:00 pm, except for Public Holidays

Map