UNHCR Sim Card (Provided by Zain)

Any person registered with UNHCR Jordan can receive a UNHCR SIM Card by being present in person, providing a valid asylum seeker or refugee certificate. You need to approach any of the designated Zain shops across the Kingdom in order to issue one.

As of 2018, UNHCR Jordan started distributing UNHCR SIM Cards to ensure successful communication with refugees. It is the refugee’s responsibility to update UNHCR with a primary number. Refugees have the right to choose their primary phone number; this can be either UNHCR SIM Card line or any other line that they choose, on the condition that the number is valid.

1. The line does not need to be recharged to remain active and it does not expire;
2. Users can call the UNHCR Helpline free of charge;
3. Users get 500 free of charge calls to other persons who own a UNHCR SIM Card;
4. Users can benefit from reduced fees on domestic calls to other Zain lines and networks, as well as on international calls to specific countries:
   • USA, Canada, Australia, UK, Austria and Sweden: 10 piasters per minute
   • Egypt, Lebanon, Turkey, KSA, UAE, Kuwait and Bahrain: 11 piasters per minute
   • Iraq: 12 piasters per minute

NB: the regular rate applies to the countries not included in this list: 39 piasters per minute.

UNHCR SIM Cards are being distributed for free. Each file number registered with UNHCR can get one UNHCR SIM Cards registered under the name of the Principal Applicant in the file.

If you lost your SIM card, you can receive a replacement from Zain. The first replacement is free of charge, while fees apply for the second replacement according to Zain’s policy.

GENERAL INQUIRIES: UNHCR Helpline: 064008000

TECHNICAL QUESTIONS: Zain Call Center: 1234