Job Opportunities - UNHCR Hong Kong

Office of the United Nations High Commissioner for Refugees (UNHCR) invites applications for the below post(s):

–Donor Care Assistant (Renewable Contract, LICA 1)
–PSP Fundraising Communications Assistant (Part-time)
–Protection Associate (Community-Based)
–Protection Associate

Donor Care Assistant (Renewable Contract, LICA 1)

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Assistant, carrying an external title of “Assistant Donor Care Executive”, to execute a series of donor retention programmes and assist the supervisor in supporting donor care operations in UNHCR Hong Kong and Macao SARs.

Requirements and experience:

Completion of the secondary level schooling or vocational training equivalent to secondary school level;
At least 1 year working experience related to donor service and data processing (fundraising experience is preferable, please specify details if it is part-time experience);
Experience in answering donor/customer enquiry by phone and by email;
Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English;
Good writing skills for donor communications materials;
Knowledge of MS Office especially MS Word and MS Excel;
Attention to details, high accuracy and result oriented;
Ability to collaborate with others, with a flexible and positive attitude;
Strong communication and interpersonal skills;
Able to work independently and under pressure; and
Customer service oriented.

Responsibilities:

Under the supervision of the Assistant PSP Officer – Donor Care (NOA), to work closely with UNHCR and supporting the implementation of the Donor Care Programme of UNHCR’s Private Sector Partnerships Unit, in particular on donor service and donor information processing;
Assist the supervisor in processing monthly donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurance;
Assist the supervisor in processing the one-off donation transactions;
Confirm donors’ personal details, as appropriate, before entering accurate information into the database;
Assist in taking inbound calls to respond to donors’ enquiries, making record and reporting public enquiries to senior staff;
Assist in following up with donors, by phone, by post and by electronic mail, in relation to donation transaction issues and donor enquiries;
Conduct telephone fundraising campaigns as required;
Assist the supervisor in writing donor communications materials and forward to donors; and
Undertaking other duties as assigned by her/his supervisor.

Closing date: 21 February 2019

Applicants who wish to be considered for this vacancy should send their (i) signed Personal History Form (available at <http://www.unhcr.org/hk/wp-content/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip>), (ii) motivation letter, and (iii) CV (no photos) by email only to [email protected]. Please ensure that they are sent with the titles “your name Personal History Form”, “your name Motivation Letter” and “your name CV”. Please put “UNHCR – Donor Care Assistant (LICA 1)” in the email subject line.

Only shortlisted candidates will be notified and invited for interview and written test.

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting an Individual Contractor for the position of PSP Fundraising Communications Assistant (Part-Time) to support the fundraising communications works in UNHCR Hong Kong and Macao SARs.

Requirements and experience:

Completion of the Secondary Education with post-secondary training in Business Administration, Journalism, Social Science or related field;
Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English;
Strong communication and computer skills;
Excellent drafting skills as well as translation and interpreting skills;
Able to response within a reasonable time and able to meet tight schedule when handling ad hoc project(s);
Experience of working with NGOs are preferable;
Be flexible to work location when required.

Duties and responsibilities:

Collect press-cuttings of articles in national, regional, international and periodicals that pertain to refugee related issues and to the work of the office;
Compile and maintain the mailing list for press releases, information bulletins, etc. and ensure timely dispatch of information to media and other interested parties;
Classify and maintain adequate stock of marketing materials and promote sale of merchandise where appropriate;
Provide clerical assistance with regard to events such as poster campaigns, exhibitions, and public awareness raising events;
Respond to routine telephone and written enquiries from a variety of sources such as the media, the public, NGOs and government officials etc.;
Maintain marketing materials up-to-date;
Perform other duties as required.

Applicants who wish to be considered for this vacancy should send their

signed Personal History Form (available at < http://www.unhcr.org/hk/wp-content/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip>)
Motivation letter, and
CV (no photos)

by email only to [email protected]. Please ensure that they are sent with the titles “your name Personal History Form”, “your name Motivation Letter” and “your name CV”. Please put “UNHCR – PSP Fundraising Communications Assistant” in the email subject line.

Closing date: 13rd March 2019

Shortlisted candidates will be invited to attend a written test and interview(s).

Office of the United Nations High Commissioner for Refugees (UNHCR) invites applications for the below post.

Functional Title : Protection Associate (Community-Based)

Position No. : 10029790

Contract/Grade : Fixed Term Appointment, G6

Duty Station : Beijing, China

Section/Unit : Protection

Entry on Duty : Immediately

Duration : One year (extendable subject to satisfactory performance and availability of funds)

Application closing date: 06 March 2019

General Background

The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. The agency is mandated to provide protection (including assistance) and seek durable solutions for millions of refugees around the world. In the People’s Republic of China, UNHCR registers and conducts refugee status determination for those seeking asylum, working to help refugees find solutions to their situations. UNHCR is involved with ensuring support for the protection of refugees, and works with Government authorities to build domestic capacity. In addition, it has a specific mandate for the prevention and addressing situations of statelessness.

Organizational Context

The Protection Associate (Community-Based) is a member of the Protection Unit in a Country Operation and may report to the Protection Officer, Protection Officer (Community-Based), or another more senior staff member in the Protection Unit. Under the overall direction of the Protection Unit, and in coordination with other UNHCR staff, government, NGO partners and other stakeholders, the Protection Associate (Community-Based) works directly with communities of concern to identify the risks they face and to leverage their capacities to protect themselves, their families and communities. The incumbent may have direct supervisory responsibility for part of the protection and/or support staff and supports the application of community-based protection standards, operational procedures and practices in community-based protection delivery at the field level. To fulfil this role the Protection Associate (Community-Based) is required to spend a substantial percentage of her/his time working outside the office, building and maintaining networks within communities of persons of concern. The development and maintenance of constructive relationships with persons of concern that measurably impact and enhance protection planning, programming and results forms the core of the work of the Protection Associate (Community-Based). The incumbent also supports the designing of a community-based protection strategy by ensuring that it is based on consultation with persons of concern.

Responsibility

Assist functional units, the Multi-Functional Team (MFT) and senior management to integrate participatory and community-based approaches in the overall protection delivery strategy and operational procedures.
Through relationships with persons of concern and network of partners stay abreast of political, social, economic and cultural developments that have an impact on the protection environment and provide advice to the protection team. Understand the perspectives, capacities, needs and resources of the persons of concern and advise the protection team accordingly, highlighting the specific protection needs of women and men, children, youth and older persons, persons with disabilities, marginalized groups.
Work with host communities to identify opportunities for national civil society involvement in improving the protection of persons of concern.
Work with implementing and operational partners as well as with displaced and local communities to develop community-owned activities to address, where applicable, the social, educational, psycho-social, cultural, health, organisational and livelihood concerns as well as child protection and prevention and response to SGBV.
Assist in the analysis that identifies the capacities of communities of concern and risks they face.
Support participatory assessments by multifunctional teams and ongoing consultation with persons of concern.
Assist in planning and monitoring of programmes and budgets, with an AGD perspective
Build office capacity for community-based protection through training and establishing systems for community mobilization and participation of persons of concern.
Support communities in establishing representation and coordination structures.
Ensure community understanding of UNHCR’s commitment to deliver on accountability and quality assurance in its response.
Act as interpreter in exchange of routine information, contribute to related liaison activities and respond directly to routine queries.
Perform other relevant duties as required.

Authority

Contribute to the enforcement of participatory AGD sensitive analysis as an essential basis for all of UNHCR’s work.
Initiate AGD sensitive interventions at the appropriate level on community-based protection issues and to respond to protection concerns and incidents within the office, with external interlocutors, groups and individuals based on agreed parameters.
Identify and select which individuals or groups to prioritize for counselling and field visits based on agreed criteria.
Intervene with authorities on protection.
Enforce compliance of implementing partners with global protection policies and standards of professional integrity in the delivery of protection services.
Recommend and prepare payments to individual cases.

Essential Minimum Qualifications and Professional Experience Required

Completion of the Secondary education; Training/certificate in International Development, Cultural Studies, Human Rights, International Social Work, Social Science, Political Science, Anthropology, International Law or other clearly related disciplines is required.
Minimum of 6 years previous relevant job experience.
Computer skills (MS Office, including Excel, Word, PowerPoint, Access).
Fluency in English and working knowledge of another relevant UN language or local language.

Desirable qualifications and competencies

Knowledge of Administrative/financial rules, procedures, processes in the context of UNHCR offices and Field operations.
UNHCR learning programmes (PLP).
Knowledge of MSRP.

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Applicants who wish to be considered for this vacancy should send their (I) Letter of

Motivation, (ii) CV, and (iii) signed Personal History Form (available at <http://www.unhcr.org/hk/wp-content/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip>) by email to [email protected] with subject “Protection Associate (Community-Based) G6 (Post No. 10029790)” no later than 06 March 2019.

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Note:

Incomplete applications will not be considered.
Only those short-listed for interviews will be notified and invited for written test and interview.

Office of the United Nations High Commissioner for Refugees (UNHCR) invites applications for the below post.

Functional Title : Protection Associate

Number of recruits : 2

Contract/Grade : UNOPS, LICA-6

Duty Station : Beijing, China

Section/Unit : Protection

Entry on Duty : Immediately

Duration : One year (extendable subject to satisfactory performance and availability of funds)

Application closing date: 12 March 2019

General Background

Organizational Context

The Protection Associate reports directly to the Associate Protection Officer and is under the overall supervision of the Senior Protection Officer. He/she monitors protection standards, operational procedures and practices in protection delivery in line with international standards and provides functional protection support to information management and programme staff.

The Protection Associate is a member of the Refugee Status Determination (RSD) team. S/he is responsible for supporting all activities related to the processing of refugee claims in the Operation. He/she provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR’s RSD procedures, their rights and obligations, including towards the host authorities, and the status of the processing of their claims. In discharging these responsibilities, the Protection Associate liaises closely with Registration, Resettlement, and other Protection staff. She/he is responsible for conducting research related to RSD and maintaining the Operation’s local repository of relevant information, guidelines and standards. S/he may also assist in drafting RSD Assessments. The Protection Associate assists in compiling and analysing information related to the RSD activities of the Operation, and in drafting related correspondence and reports.

Responsibility

Conduct eligibility and status determination for persons of concern;
Stay abreast of legal, political, security and other developments which impact on the protection environment, and in particular, n protection delivery through RSD;
Assist in the development of RSD strategy of the operation and in the annual planning exercise;
Providing counselling to, and respond to queries from, asylum-seekers and refugees, including the notification of RSD decisions both positive and negative;
Provide counselling to, and respond to queries from, asylum-seekers and refugees, including in the context of the notification of negative RSD decisions;
Maintain accurate and up-to-date records and data related to all work on individual cases;
Assist in providing comments on existing ad draft legislation of relevance;
Assist in preventing and identifying fraud in RSD through oversight, advice and guidance to UNHCR staff, partners and persons of concern;
Systematically apply an age, gender and diversity(AGD) perspective in the performance of assigned functions;
Conduct research on issues related to RSD and maintain the Operation’s local repository of relevant information, guidelines and standards accessible to RSD staff in the operations;
Participates in initiatives to capacitate authorities and relevant institutions to strengthen the national protection environment;
Assist in monitoring RSD trends and in compiling and analysing RSD statistics related to RSD case processing;
Assist in developing and maintaining processes to ensure that persons of concern, Government authorities and partners have accurate information on the RSD procedures, including UNHCR standards, policies and practice;
Assist in initiatives to advocate with an support Government authorities to establish and strengthen fair and efficient RSD procedures andf RSD decision-making;
Draft correspondence and reports relating to the RSD activities of the Operation
Perform other duties as required.

Authority

Prioritize persons of concern for interview, counselling and propose protection support for individual cases.
Enforce compliance of local implementing partners with global protection policies and standards of professional integrity in the delivery of protection services.
Enforce compliance with, and integrity of, all protection standard operating procedures.
Submit individual payments request for persons of concern for approval.

Essential Minimum Qualifications and Professional Experience Required

Education: Completion of secondary school. Additional certificate/training in International Law, Political Science or related field is preferred;
Job experience: 6 years relevant professional experience;
Fluency in English and working knowledge of another relevant UN language or local language.

Desirable qualifications and competencies

Working experience with procedures and principles related to RSD
Knowledge of International Refugee Law and Human Rights Law, and the ability to apply the relevant legal principles;
Excellent research and analytical skills;
Experience working with asylum-seekers and/or refugees;
Experience working with vulnerable or traumatized individuals;
Competence in general office software

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Applicants who wish to be considered for this vacancy should send their (I) Letter of

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Note:

Incomplete applications will not be considered.
Only those short-listed for interviews will be notified and invited for written test and interview.