In a recent blog, I commented about the reliance on text-based communication in humanitarian settings. Leaflets, banners, notice-boards and signs often proliferate in emergencies. I’m not anti printed materials, and there is often real value in quality signage, but...
When I’ve recommended a mobile phone distribution, to strengthen our communication with communities, I’ve seen a lot of colleagues recoil in horror. Not because they don’t want to communicate with refugees and host communities by phone – many already do –...
Only a few years ago, what was considered ‘innovative’ was using phones – in any way possible – to engage with communities. Time moves quickly, eh? With the advent of chatbots and messaging apps, using ‘plain old’ SMS seems...
While we describe how to get started with two-way SMS in our recent blog, there are a number of things to consider before embarking on that journey. We’ve put together our top ten list of considerations below. Let us know whether these resonate with you or whether...
In order to support UNHCR Field operations and other humanitarian response organisations undertake Information and Communication Needs Assessments, UNHCR Innovation Service has developed a ‘question bank’ on Information and Communication Needs that can be downloaded,...
“…an investment in researching access, sourcing, flow and trust around information movement in any given community is vital to the design of truly effective communications strategies, ensuring that people will believe, trust and act upon the information they...
