Only a few years ago, what was considered ‘innovative’ was using phones – in any way possible – to engage with communities. Time moves quickly, eh? With the advent of chatbots and messaging apps, using ‘plain old’ SMS seems...
While we describe how to get started with two-way SMS in our recent blog, there are a number of things to consider before embarking on that journey. We’ve put together our top ten list of considerations below. Let us know whether these resonate with you or whether...
In order to support UNHCR Field operations and other humanitarian response organisations undertake Information and Communication Needs Assessments, UNHCR Innovation Service has developed a ‘question bank’ on Information and Communication Needs that can be downloaded,...
“…an investment in researching access, sourcing, flow and trust around information movement in any given community is vital to the design of truly effective communications strategies, ensuring that people will believe, trust and act upon the information they...
In a recent workshop, we were presented this quandary: ‘I get the challenge definition, but how do you nail down a solution’. I’m writing this blog to tackle this perhaps unspoken matter of contention for many working in Innovation and humanitarian programme design....
The word innovation is ubiquitous and confusing to most. We’d use a different word if we could. So what are the first steps for including innovation into your day-to-day work at UNHCR? And what does it actually look like in practice? It’s easier than you might think....
