Skip to content

Coordination Toolkit

  • Introduction
  • Elements of Coordination
  • Structures and Groups
    • Samples_Coordination Group Terms of Reference
    • Samples_Coordinator Terms of Reference
    • Co-Chair Materials
  • Needs Assessments and Gaps Analysis
    • General Guidance
    • Primary Data
    • Secondary Data
  • Planning and Mobilizing Resources
    • 3RP Guidance Materials
    • Sample Strategies for Coordination Groups
    • Sample Work Plans
  • Cross-Cutting Issues
    • Assorted Cross-Cutting Issues
    • Early Recovery
  • Cash Assistance and Coordination
  • Managing Information
    • Coordination
      • Various ToR
      • IM Strategies
    • Population Estimation
    • 3W Tools
    • Data Prep and Cleansing
    • Data Visualization
      • Presentation
      • Report Templates
      • GIS Mapping
  • Engaging and Communicating with Persons of Concern
    • Accountability to Affected Pops
    • Complaints & Feedback Mechanisms
    • Sample ToR Communications Working Groups
  • Response Monitoring
  • Contingency Planning
    • UNHCR Preparedness Package for Refugee Emergencies (PPRE)
    • IASC Contingency Planning Guidance
  • Other Related Functions
  • Coordination Skills
    • Exercising Leadership
    • Managing Meetings
    • Collective Decision-Making and Negotiation
      • Collective Decision-Making
      • Humanitarian Negotiation
    • Assorted Coordination Skills Docs
  • Coordination Performance and Accountability
    • Coordination Performance Monitoring
    • Sample Surveys and Tools

Featured Links

  • Refugee Response Coordination
  • UNHCR Refugee Coordination FAQs
  • UNHCR Protection Manual
  • UNHCR Handbook for Emergencies
  • UNHCR Emergency Information Management Toolkit
  • 2015 Camp Management Toolkit
  • UNHCR - Alternatives to Camps
  • The Sphere Project - Arabic
  • The Sphere Project - English
  • HDC Humanitarian Negotiation
  • Humanitarian Civil-Military Coordination (UN-CMCoord)
  • IASC Gender Handbook - Arabic
  • IASC Gender Handbook - English
  • UNHCR Information-Sharing Portals
  • Jordan 2015 Vulnerability Assessment Framework (VAF)
  • ALNAP

Complaints & Feedback Mechanisms

  • Guidance on setting up feedback mechanisms – ALNAP CDA
  • Complaints Mechanism Handbook DRC 2008
© UNHCR