UNHCR Niger

About UNHCR Niger

Thousands of refugees started in January 2012 to leave their native Mali and seek protection in neigbouring Niger. A year later, the story repeats itself at another border: Thousands of refugees are fleeing the conflict in northern Nigeria and flock into neighbouring Niger. This blog is about the hardship of being a refugee in Niger, about the men, women and children forced into exile since war devastated their previous lives. But this blog is also about hope and the generous welcome the population of Niger is extending to the refugees from Mali and Nigeria and the difference humanitarian actors can make in the lives of those who have lost everything.
Contact: morenob"AT"unhcr"DOT"org

Depuis janvier 2012, des milliers de réfugiés ont quitté leur Mali natal pour aller chercher protection au Niger voisin. Un an après, l'histoire se répète à une autre frontière : des milliers de réfugiés fuient actuellement le conflit au nord du Nigeria et affluent sur le territoire du Niger. Ce blog raconte la difficulté d'être réfugié au Niger, parle d'hommes, de femmes et d'enfants forcés à l'exil par la guerre qui a anéanti leur vie passée. Mais ce blog raconte également l'espoir, l’accueil généreux du peuple nigérien et l’importance du travail humanitaire pour aider à reconstruire les vies de ceux qui ont tout perdu.
Contact: morenob"arobase"unhcr"point"org

Improving Client Satisfaction: Urban Refugees Given the Right to Complain

Refugees can express their grievances and formally lodge a complaint against the staff and the agencies operating in the Guichet Unique (Cadev, CNE, Save the Children, UNHCR). Three independent legal workers are in place to register the complaints and transmit them to special committees that will examine and find a resolution to each individual and collective case presented to them. The objective of the complaints mechanisms is to prevent and respond to potential abuses that affect the rights of the refugees. The new initiative aims at improving the delivery of services in the Guichet Unique and monitoring the quality of partnerships as well as the level of satisfaction of refugees to our programme.